Client: Ikeja City Mall
Car Park Operations TakeoverReusable Card TicketingOn site Engineering and Spare Parts ProgramIkeja City Mall's car park had been poorly managed for years. Frequent system failures, some lasting up to three months, were caused by a lack of spare parts and undertrained engineers. Fixing problems meant flying in specialists from South Africa, leaving the facility crippled in the meantime. A chronic shortage of imported ticket consumables forced heavy reliance on manual ticketing, opening the door to revenue leakage and fraud while frustrating shoppers and damaging the mall's reputation.
Taking over operations on 1st July 2024, we delivered a complete reset:
Paper ticketing replaced with reusable plastic cards, eliminating imported consumables, reducing mechanical failures, and cutting paper wasteFull staffing overhaul with trained personnel and on site standby engineers, ending the need for costly overseas specialistsComprehensive spare parts stock maintained locally at all times, keeping resolution times minimal and emergency imports firmly in the pastThe Ikeja City Mall turnaround shows exactly what the right technology, the right people, and the right preparation can deliver.
Near zero downtime compared to failures lasting months under the previous operatorUp to 60% revenue increase in some months with manual processing and fraud eliminatedFaster throughput as reusable cards process vehicles more quickly, reducing congestion at peak timesImproved shopper experience with faster, smoother, and frustration free parkingBalosh delivered access control for the Timeless concert, managing secure entry for over 22,000 attendees.
Balosh deployed rental access control for the Dangote Refinery commissioning, enforcing strict zone level authorization.
Balosh restructured LASUTH parking operations with controlled vehicle entry/exit and stronger traffic flow management.
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